Terms And Conditions

Introduction

These Terms & Conditions (“Agreement”) govern the use of the services, website, and products provided by Bilal & Abrar Surgical (“we,” “our,” or “us”). By accessing or using our website and placing an order, you agree to be bound by these Terms. If you do not agree with these terms, please do not use our website or services.

1. Acceptance of Terms

By accessing or using Bilal & Abrar Surgical’s website, services, and products, you agree to abide by these Terms and Conditions, including any modifications or updates. This Agreement constitutes a binding contract between you and Bilal & Abrar Surgical.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of the website and services following any changes will constitute your acceptance of those changes.

3. Account Registration

To place bulk orders, create custom requests, or receive business communications, you may be required to create an account with Bilal & Abrar Surgical. You are responsible for maintaining the confidentiality of your account information and password. You agree to provide accurate, complete, and current information during the registration process.

4. Product Orders

Order Acceptance: All orders placed on our website are subject to acceptance. Once an order is received, we will confirm it by sending an order confirmation email. This does not imply an acceptance of the order, as we reserve the right to decline or cancel any order at any time due to product unavailability, errors in pricing, or other reasons.
Pricing & Availability: Prices and product availability are subject to change without notice. While we strive to ensure accuracy, errors in product pricing, descriptions, or availability may occur. We reserve the right to correct these errors and adjust your order accordingly.
Order Cancellation: Orders can only be canceled before the shipping process begins. Once the order has been shipped, cancellation is not possible. Please contact us immediately if you need to cancel an order.

5. Custom Orders

For customized products such as branded beauty kits or private-label items, you will be required to provide the necessary specifications and artwork. Any delays or issues caused by incorrect or incomplete information provided by you may result in additional charges or extended shipping timelines.

6. Payment Terms

Accepted Payment Methods: We accept payments via credit card, bank transfer, and other secure payment gateways. Payment terms may vary based on your business relationship with us.
Invoice and Billing: Upon order confirmation, you will receive an invoice detailing the total cost, including applicable taxes, shipping fees, and other charges.
Late Payments: Late payments may incur interest or penalties as specified on your invoice or as per our agreed-upon terms.

7. Shipping & Delivery

Shipping: We provide domestic and international shipping options. The shipping costs will be added to your order total. Delivery times are estimated and may vary based on location, product availability, and external factors such as weather or customs delays.
Damaged or Lost Items: If any items are damaged or lost during shipping, please notify us within 7 days of receipt. We will work with our shipping partners to resolve the issue. Damages must be reported with proof of the condition of the product upon delivery.

8. Return & Refund Policy

Returns: Due to the nature of our products, returns are only accepted for defective or incorrect items. You must contact us within 7 days of receiving your order to initiate a return.
Refunds: Refunds will be issued for accepted returns within 30 days after the product has been received and inspected. Refunds will be processed to the original payment method.

9. Intellectual Property

Ownership: All content on the website, including text, images, graphics, logos, and software, is owned by Bilal & Abrar Surgical or licensed to us and is protected by intellectual property laws. You may not use any of this content without prior written permission from us.
Product Design and Branding: Any custom branding or product designs provided by you remain your intellectual property, but Bilal & Abrar Surgical retains the right to use these designs for the production of goods as per your order.

10. Limitation of Liability

Bilal & Abrar Surgical will not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products. Our total liability in connection with any transaction or product will be limited to the amount paid for the specific product(s) in the transaction.

11. Governing Law

These Terms and Conditions shall be governed by and construed following the laws of [Your Country]. Any disputes or claims relating to these terms shall be subject to the exclusive jurisdiction of the courts in [Your City/Country].

12. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

13. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Bilal & Abrar Surgical
Email: info@bilalabrarsurgical.com